Carisma Medical
Consultation in progress
What happens today
Four Steps. One Call.
You do not have to explain yourself twice, and you do not have to say any of it out loud in a room with other people in it.
Pre-assessment, then book your consultation
The pre-assessment asks what you have noticed and when, in plain language. It is free, and you choose the time that suits you. Your doctor reads it before you meet, so the call starts where you actually are rather than at the beginning.
Pre-assessment free · €59 paid when you book, and that is your consultation
Meet your doctor on video
Twenty minutes with a doctor registered with the Medical Council of Malta. What your symptoms suggest, what they do not, which tests are worth doing and when a test becomes reliable rather than falsely reassuring. Sometimes the answer is a test before anyone treats you, and you will hear why.
20 minutes · every patient, no exceptions
Your prescription, in your inbox
If the doctor prescribes, your private digital prescription is emailed to you as soon as the doctor issues it, usually straight after the call. It covers what the doctor has decided is right for you. Where a specific test to book or a referral to be seen in person is the better answer, you will know which, and why, before the call ends.
Emailed to you · also in your patient portal
Collect at any pharmacy
Take it to any pharmacy in Malta or Gozo. You pay the pharmacy directly, at its own price. We never sell or ship medicine.
Any pharmacy in Malta or Gozo
If the doctor prescribes, the medicine is a separate purchase. Collect at any pharmacy in Malta or Gozo. You pay the pharmacy directly, at its own price. We never sell or ship medicine. Carisma Medical is not for emergencies. If you are unwell now, call 112.
Being straight with you
What A Doctor Can And Cannot Do On Video
A video consultation is genuinely useful here, and it is not the same as being tested. Knowing the difference before you book is the point of this section.
What the consultation can do
- Work out what your symptoms suggest, and what they make unlikely
- Tell you exactly which tests you need, and when each one becomes reliable rather than falsely reassuring
- Prescribe treatment where the clinical picture is clear enough to treat
- Interpret results you already have, including ones from elsewhere
- Advise on telling a partner, and how to do it without naming you first
- Say plainly when something is very unlikely to be an infection at all
What it cannot do
- Test you. A sample has to be taken in person, and no consultation replaces one
- Diagnose most infections from symptoms alone, because several look identical and some show nothing at all
- Examine you, take a swab, or look at something you would need a clinician in the room to assess
- Help if you are acutely unwell, feverish, in severe pain, or have testicular pain or swelling. That is in-person care today, or 112
- Replace maternity care if you are pregnant and have symptoms
- Treat anyone under 18
The pre-assessment is free. The €59 is paid when you book, and the doctor gives you their time and their answer either way. If the doctor judges treatment appropriate, your prescription covers what they have decided is right for you, and it is in your inbox straight after the call. If the honest answer is that you need a test before anyone can treat you, that is what you will be told, and you will be told exactly which one and where to get it. One consultation at a time. Book again when you need to, with no plan running quietly in the background. If the doctor prescribes, the medicine is a separate purchase. Collect at any pharmacy in Malta or Gozo. You pay the pharmacy directly, at its own price. We never sell or ship medicine.
Before you book
The Questions People Actually Have
Can a doctor tell me what I have over video?
Sometimes, and often not. Several infections look identical, and some cause no symptoms at all, so most of them can only be confirmed with a laboratory sample. What the consultation reliably does is tell you what your symptoms suggest, which tests you actually need, and whether anything can be treated straight away. If the honest answer is that you need a test first, you will be told that plainly rather than sold a prescription.
Do I have to be tested, and where do I go for that?
If a test is needed, your doctor will tell you exactly which one and where to have it done in Malta or Gozo. They will also tell you when to do it, because a test taken too soon after a possible exposure can come back negative while an infection is still developing. That timing is different for different infections, and getting it right is the difference between a real answer and a false reassurance.
Will this go on my medical record or reach my GP?
Nothing is sent to your GP, your insurer or anyone else unless you ask us to send it. Your consultation is a private medical record held by Carisma Medical inside the EU. If you would like a summary sent to your own doctor, we will do that, and only then.
Can I do this without giving my real name?
No. A doctor who prescribes for you has to know who you are, and a prescription has to carry your real name to be valid at a Maltese pharmacy. What we can promise is that your name goes no further than your medical record. There is no reception, no counter and nobody in a waiting room.
What if I need treatment. Where do I collect it?
If the doctor prescribes, your private digital prescription is emailed to you as soon as the doctor issues it, usually straight after the call. It also sits in your patient portal. Collect at any pharmacy in Malta or Gozo. You pay the pharmacy directly, at its own price. We never sell or ship medicine. You choose which pharmacy, including one nowhere near where you live or work.
What do I tell a partner, and do I have to?
If something is confirmed, telling recent partners matters, because someone can carry an infection without symptoms and pass it back. Your doctor will go through who needs to know and how far back to go, and there are ways to do it that do not start with your name. It is a conversation people dread far more than it deserves, and doing it is the thing that stops the cycle.
I have no symptoms, I am just worried. Is this still worth it?
Yes, and it is one of the more useful reasons to book. Plenty of infections are silent, so having no symptoms is not evidence of anything either way. A doctor can work out from what actually happened whether testing is warranted, which tests, and when, which is a far better use of twenty minutes than reading about it online.
How much is it, and what if the doctor cannot help?
It is €59 for one 20-minute consultation, paid when you book. The online pre-assessment before it is free. One consultation at a time. Book again when you need to, with no plan running quietly in the background. The doctor gives you their time and their answer either way, so if the outcome is that you need to be seen in person or tested first, that is the answer you have paid for and you will leave with a specific next step rather than a refund. If the doctor prescribes, the medicine is a separate purchase. Collect at any pharmacy in Malta or Gozo. You pay the pharmacy directly, at its own price. We never sell or ship medicine.
When should I not use this service at all?
If you are acutely unwell, feverish, in severe pain, or have testicular pain or swelling, do not wait for an appointment. That needs to be seen in person today, and if you are unwell now, call 112. Carisma Medical is not for emergencies. We also cannot treat anyone under 18, and if you are pregnant and have symptoms your maternity care comes first.

